We’re here to help! If you have any questions about the ACFT Calculator, need support, or want to share feedback, please reach out. Our team is happy to assist you.
Support Hub
Virtual Assistant (24/7)
Our helper is always online and can assist with:
- Checking your ACFT scores
- Fixing basic calculator problems
- Answering common questions
- Explaining test rules and requirements
Priority Support
Accessibility Help
We want everyone to have equal access to our support. If you need extra assistance, we offer:
- Video Call with Sign Language Support – available Monday to Friday, 9 AM – 4 PM
- Special Assistance by Email – write to us at [email protected] for urgent or unique needs
Smart Contact Form
Use our form to share your questions, issues, or feedback about the ACFT Calculator. Giving the right details helps us give you faster and more accurate support.
Basic Information
- Full Name*
- Email Address*
- Contact Number
- Best Way to Reach You*
ACFT Details
- Test Event or Score Reference (if available)
- Test Date
- Unit / Training Location
Type of Question or Issue
- Calculator or Technical Problem
- Score or Standard Clarification
- Training Tips or Event Guidance
- Feedback or Suggestions
- Special Assistance Request
- Other
Priority Level
- Urgent (time-sensitive, test coming soon)
- Normal
- Feedback only
File Sharing
You can attach files to explain better:
- Upload Documents (up to 5MB)
- Add Screenshots of your scores or errors
- Share a Short Screen Recording (for calculator issues)
Specialized Support Units
Our support team is divided into areas to give you the right help quickly.
Technical Support Team
- System Errors: Help with website or calculator issues
- Account Access: Login or password reset support
- Mobile Use: Assistance with the mobile version of the calculator
Score & Test Support
- Score Checks: Questions about results or event scores
- Standard Guidance: Understanding ACFT requirements and passing levels
- Event Details: Clarification on push-ups, run, plank, or other test events
Training Support
- Workout Guidance: Tips for preparing for each ACFT event
- Improvement Plans: Suggestions to boost performance
- Resources: Links to guides, charts, and references
Feedback & Suggestions
- New Features: Request tools you’d like to see in the calculator
- Bug Reports: Tell us if something isn’t working right
- General Feedback: Share ideas to help us improve
Smart Queue System
Our support system makes waiting easier.
- See real-time updates about your place in line
- Ask for a call-back instead of waiting
- Set up a video call with our team
- Choose the best time for us to call you back
Digital Support Resources
You can also find answers on your own through our self-service tools:
- Step-by-step video tutorials
- Easy guides you can follow
- Downloadable forms and resources
- A clear FAQ section
- Simple wizards to walk you through common issues
Accessibility Features
We want our support to work for everyone.
- High contrast mode for better visibility
- Adjustable font sizes
- Screen reader friendly design
- Voice command support
- Multiple language options
Follow-Up System
Every request is tracked until solved.
- Get a unique ticket ID for your case
- Watch real-time progress updates
- Receive updates by email or SMS
- Clear resolution timeline
Feedback Loop
Your feedback helps us improve.
- Rate your experience with our support
- Share ideas through a suggestion box
- Take quick experience surveys
- Send us your improvement ideas
Social Media Support
You can also reach us on social media:
- Facebook Messenger
- Twitter Direct Message
- Instagram Direct
- LinkedIn Messages
Special Assistance
We provide priority support for:
- Senior citizens
- People with disabilities
- Pregnant women
- Urgent or emergency cases
Location Services
Easily find us if you need directions:
- Interactive map
- Virtual office tour
- Public transport routes
- Parking details
- Nearby landmarks
Response Time Commitment
We aim to respond quickly to every request:
- Live chat: Instant to 2 minutes
- Emails: Within 4 hours
- Phone calls: Under 5 minutes
- Social media: Within 1 hour
- Special assistance: Handled first
We are committed to giving you fast, clear, and accessible support. Your comfort and convenience always come first.